Employee Interviews

  • Employee Interview 01
  • Employee Interview 02
  • Employee Interview 03

Support for management decisions makes quantum leaps "Supports management decisions for the entire groupReading and conveying changes in business hidden behind the numbers" Keiko Murakami Supervisor Management Information Center Global Information System Division Joined company in 2007

I check the key points relating to management, budget, delivery schedule, and profitability on a daily basis.

What kind of data do you collect?

My job is to prepare documents for budgetary control (checking budget ratios) at locations throughout Japan, the US, Australia, and Asia, and for checking delivery schedules requested by sales and issued by the factory. If the delivery schedule fails to match the request from sales, problems may occur such as excess inventory and delays in delivery. This requires me to serve as a mediator between sales and the factory while checking the schedule. I also check the profitability from various angles (for the entire group, by each business location, category, model, etc.), and check and analyze the causes of poor profitability.

Communication between locations is a pivotal point for global operations.

Where is your activity base?

Basically our Tokyo headquarters ,but I also travel to our locations overseas to help resolve problems. I spent six months at Uniden America Corp. from May 2009. This was a long-term trip to establish a support system for preventing shipping delays to customers. It involved grasping the shipping status from Viet Nam and constantly providing the latest information to our salespeople. Specifically, I established a route for our salespeople in the US to confirm deliveries by model and by customer, and for ensuring delivery requirements were conveyed to the factory. I also established a route for checking and expediting the factory's production and delivery schedule, as well as a route for contacting other business locations to bump up the order of production for US-bound products. I requested follow-up to the shipping section once the product shipped, and established a system whereby they now trace shipments in cooperation with our operations team in the US through warehouse acceptance, quality inspection, and final delivery to the customer. After that, I also went to Viet Nam and was able to verify directly that both ends of this system were functioning.

Shifting viewpoints from dots to a line showed me the reality behind the numbers.

What did you learn from your trip to the US?

I was able to experience the entire supply chain with my own eyes, from the production location in Viet Nam to the front line of sales in the US. I actually saw how business is a team effort if you look at each process as a dot that needs to be connected. After returning to Japan, it was no longer like the days when I was just following numbers. For instance, I could actually see the faces of salespeople troubled by delays. This helped me grasp the reality behind those numbers. The experience that helped me connect what used to be dots of knowledge into lines served as a major turning point for me.

Fusion of business management with IT system provides advanced support for business decisions.

What is your outlook for the future?

"From March 1, the business management department was consolidated with the IT department to form a new organization called GIS (Global Information System). The purpose of merging the business management department (tasked with collecting and operating business data from the entire group), and the IT systems department (tasked with the development and support of systems) was to streamline and speed up various IT processes that serve as the basis for making business decisions. We are also starting up an ERP (Enterprise Resource Planning) system capable of creating a synergy between the systems for analyzing management information and for extracting that information more efficiently. This will provide management with more accurate conditions to make decisions quickly in a variety of situations. 2011 looks like it will be a big year for both the Uniden Group and for myself.

Keiko Murakami


Keiko Murakami Supervisor, Management Information Center, Global Information System Division
Joined company in 2007

Murakami is the corporate version of an air-traffic controller, supporting management decisions by providing information to top management with speed and accuracy. Dedicated to her mission, she gives visibility to the daily events that occur within the Uniden Group around the world by converting them into metrics.